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    Operations Analyst

    • Remote
      • Bogota, Distrito Capital de Bogotá, Colombia
      • Buenos Aires, Buenos Aires, Argentina
      • Lima, Lima, Peru
      +2 more
    • Game Experience/ Operations

    Description

    Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports? 

    GoodRec is on the hunt for passionate individuals to join our operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time.


    About us:

    GoodRec started 3 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in North America. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play!


    Check out the GoodRec app here: www.goodrec.com 


    What you'll do:

    You will play a pivotal role in helping people connect with their local community and play the sports they love. As an operations analyst, you will be a key member of the operations team working on creating memorable moments for our players. Your responsibilities include:


    • Game Analysis: Analyze game revenue and profit and make strategic decisions on where to place resources and when to advertise promotions.

    • Game Operations: Manage the game logistics and engage our community of players and hosts. Ensure every game has the right amount of people, equipment, and leaders attending.

    • Game Experience: Continuously improve the overall player experience, focusing on match quality and app usability.

    • Problem Solving: Investigate and identify potential issues at games, innovating solutions to address them promptly and effectively.

    • Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones.

    • Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience.


    The ideal profile:

    • Strong analytical background, tech-savvy, and an intermediate level of Excel skills.

    • Ability to thrive in a fast-paced environment and learn new skills quickly.

    • Problem solver and capable of managing multiple tasks under pressure.

    • Exceptional communication and organizational skills with a keen eye for detail.

    • Proven ability to meet goals and KPIs within deadlines.

    • Passionate about sports is a plus!

    Requirements

    Some key requirements:

    • 1-3 years in commercial-related roles such as operations, customer service, marketing or sales.

    • Advanced English level: strong verbal and written communication.

    • Bachelor’s degree in Business Administration, Industrial Engineering, Marketing and Communications (preferred but not limited to), or similar working levels obtained through relevant job experience.

    Some perks you’ll enjoy:

    • Competitive salary

    • Remote work and autonomy.

    • International teams with diverse cultures.

    • Monthly cross-team meetup events in your city.


    🚀In the next five years, we're set to become the way the world plays sports. Our expansion plans include reaching Europe, APAC, and LATAM. This is your chance to be part of an exhilarating team that will shape the future of sports worldwide!


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