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    Operations Associate - Part Time

    • Remote
      • Bogota, Distrito Capital de Bogotá, Colombia
      • Buenos Aires, Buenos Aires, Argentina
      • Lima, Lima, Peru
      +2 more
    • $500 - $800 per month
    • Game Experience/ Operations

    Description

    Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports?

    GoodRec is on the hunt for passionate individuals to join our Customer Service and Operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time.


    About Us:

    GoodRec started 3 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in the United States. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play!


    Check out the GoodRec app here: www.goodrec.com

    What you'll do:

    You will play a pivotal role in the growth of GoodRec games and revenue. The Business Development team is in charge of all facility (client) relationships. Your responsibilities also include:

    • Game Operations: Booking game times with facilities, scheduling payments, adding games to the app, and making sure every game has the right format and information advertised.

    • Communications: Building relationships with facilities and ensuring excellent client support.

    • Review Management: Analyze game revenue and profit and make strategic decisions in the team on where to expand games.

    • Problem Solving: Investigate and identify potential issues that come up at the games, and communicate effectively with the facility.

    • Enhance Game Experience: Continuously monitor and improve the overall player experience, focusing on match quality and app usability.

    Requirements

    We're looking for:

    • Flexible schedule: Comfortable working evenings and weekends on a rotating schedule.

    • Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence.

    • Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations.

    • Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service.

    • Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships.


    Experience/Education:

    • Part-Time or Full Time availability, 30-40h/week depending on availability

    • 0-1 years in commercial-related roles such as operations, customer service or sales.

    • Advanced English level: strong verbal and written communication and comprehension skills.

    • Education: Studying or graduated from a Bachelor’s degree in International Business, Industrial Engineering, Marketing (preferred but not limited to), or similar working levels obtained through relevant job experience.


    Compensation:

    • USD $500 - $800 / month depending on experience.


    The Future Awaits:

    In the next five years, we're set to become the way the world plays sports. Our expansion plans include reaching Europe, APAC, and LATAM. This is your chance to be part of an exhilarating team that will shape the future of sports worldwide.

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